Terms and Conditions

Contents

Introduction
Description of Services
Terms of Use
Your account, content, and game currency
Your data
Use of third-party services
Payment transactions
Your responsibility
Limitation of liability
Use of personal data in accordance with the GDPR
Changes to the terms
Dispute resolution
Contact information

1. Introduction

These Terms of Use (“Terms”) govern your use of the mobile application [Application Name] (“Application”). By using the Application, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Application.

2. Description of Services

The App offers an interactive game where users can investigate fictional cases and solve crimes by analyzing stories, evidence, and character testimonies in a chat format. The goal of the game is to correctly identify the perpetrator, motive, and method of the crime and compile a final report. Players earn points and virtual currency (“investigation cards”) and can participate in seasonal events and social competitions.

3. Terms of Use

By using our Application, you agree to:

Not use the Application for illegal or unauthorized purposes.
Not to violate copyrights, trademarks, or other intellectual property rights.
Not to manipulate the results of the game using fraudulent methods or third-party software.

We reserve the right to suspend or block access to the Application in case of violation of these rules.

4. Your account, content, and game currency

4.1 Account

You can create an account in the Application, which will allow you to save your progress between devices. You may not sell, rent, transfer, or share your account with others. You also may not give access to your account to third parties or use another person's account without the permission of the administration. You are fully responsible for the use of your account by anyone with whom you share it, including responsibility for any purchases made in the Application by minors.

You agree that you are not the owner of the account. All rights to the account belong to the Application administration. You are only granted a limited, personal, non-transferable, non-sublicensable license to use the account within the App and its services.

Please note that if you delete the App from your device without first creating an account, all your progress, including purchases in the App, will be lost.

The user is not entitled to use their account or digital content in a manner that violates the terms of this agreement or any applicable law. We are not responsible for any damages that may arise as a result of a violation of these terms.

4.2 Digital Content and Game Currency

We may provide you with “Digital Content” in the form of virtual currency that can be purchased with real money. Virtual currency is a type of digital content in the Application. It can only be used within the Application and has no monetary value outside of the Application. Virtual currency cannot be exchanged for real money or transferred between applications or accounts.

We reserve the right to change any part of the digital content, its value, or terms of use without prior agreement with the user.

4.3 Types of purchases

There are two main types of purchases in the program:

One-time purchases: allow you to purchase a certain amount of game currency or game items for real money. There are different options for one-time purchases, varying in price and the amount of currency you can get. Game currency can be spent on hints, opening cases, game items, and more. Spent currency cannot be exchanged for real money or transferred between accounts or other applications.
Subscription: Provides additional access to game items, as well as regular game currency. The subscription is valid for a certain period, after which it must be renewed.

4.4 Digital Content Rights

Although we use the terms “buy” or “purchase,” you do not actually own the digital content. We only grant you a limited, non-transferable, non-sublicensable license to use the digital content within the Application for personal, non-commercial purposes. The digital content you have purchased is tied to your account and cannot be transferred to another account or used in another game.

5. Your data

When you use the Application, we collect and process certain data about you, including:

Identification data: email address or third-party service account (Google, Apple), unique user ID (UID), profile data.
Technical data: device ID, IP address, operating system version, data on app stability, performance, and crashes.
Analytical data: game usage statistics, interaction with interfaces.
Cloud database data: user progress, notes, purchase data.
Notification data: device identifiers for sending push notifications, data on interaction with notifications.
Content data: text and graphic content of cases and other materials.
Payment data: data on purchases through the App Store/Google Play (we do not store payment details).

For more information on how we collect and use your data, please refer to our Privacy Policy.

6. Use of third-party services

Our App uses third-party services, including:

Firebase for authentication, analytics, performance monitoring, data storage, messaging, and more. Firebase's privacy policy is available at: https://firebase.google.com/support/privacy.
Sanity for storing game content, including text and graphics. Sanity's privacy policy is available at: https://www.sanity.io/legal/privacy.

The use of these services is also subject to their own terms and privacy policies.

7. Payment Transactions

All payment transactions in the Application are made through the App Store or Google Play. We do not collect or store payment details such as card numbers or other sensitive payment information.

8. Your Responsibility

You agree not to violate the laws of your country when using the Application. You are also responsible for protecting your account information, such as your password, from unauthorized access.

9. Limitation of liability

We are not liable for any damages resulting from the use or inability to use the Application, including any damages due to data loss, game malfunctions, or other technical issues.

If you are a citizen of the European Union, your personal data is processed in accordance with the requirements of the General Data Protection Regulation (GDPR). Below are the main provisions relating to your rights under the GDPR:

10.1. Grounds for data processing

We process your personal data on the basis of:

Your consent, which you provide when registering or using the Application.
The need to process data to perform a contract with you (for example, to provide services within the Application).
Our legitimate interests, such as improving the App, ensuring security, and analytics.

10.2. Your rights

You have the right to:

Access your data: You can obtain information about the data we process about you.
Correct your data: You can correct any inaccurate or incomplete data.
Data deletion: You can request the deletion of your personal data if it is no longer necessary for processing purposes.
Restriction of processing: You have the right to restrict the processing of your personal data in certain situations.
Data portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
Objection to processing: You may object to the processing of your data based on legitimate interests.

10.3. Storage period

We store your personal data for as long as necessary to fulfill the purposes for which it was collected, or until you request its deletion.

You consent to the processing of your personal data when you create an account or use the Application. You have the right to withdraw your consent at any time, but this does not affect the lawfulness of the data processing that took place before you withdrew your consent.

10.5. Contact details for inquiries

If you have any questions about the processing of your personal data, you can contact us using the contact details provided at the end of this document. You also have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates the GDPR.

11. Changes to the Terms

We reserve the right to change these Terms at any time. Any changes will take effect from the moment the updated version of these Terms is published in the Application or on our website. We recommend that you check these Terms periodically for the latest information.

12. Dispute Resolution

All disputes arising out of or in connection with these Terms shall be resolved in accordance with the laws of your jurisdiction. In the event of a dispute that cannot be resolved through negotiation, it will be referred to the courts of the relevant jurisdiction.

13. Contact Information

If you have any questions about these Terms of Use or the processing of your personal data, please contact us using the email: support@suspo.io